Return Policy

Thank you for shopping with Burch Tree. We hope you are happy with your purchase. If you are unsatisfied all returns must be postmarked within seven (7) days of the purchase date. You may apply for a refund for most items purchased, except those that are specifically labeled as non-refundable on the product page, Edibles, or beverages. All damaged or defective products received can be returned and replaced. The item must be unused, and in its original packing with all the original tags attached.

Return Process

To return or exchange an item, please email customer service at Burchtree.us@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Burch Tree
Attn: Returns
RMA #
2027 Division ST.
Ste 116

CHICAGO, IL. 60622
United States 

Please note, we reserve the right to determine if the product was damaged by Mia’s Heart Hemp Life.

Shipping charges may be refunded depending on the reason for your refund. If your shipping charges aren’t refunded, please call Burch Tree at 312-880-9395 to determine if you’re eligible for a refund. You may not be refunded for shipping charges if:

  • Your return was declined by our Online Return Center.

  • Your return was not due to an error by Burch Tree.

Refund

Certain items are non-refundable. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 to 5 business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

When can you expect your refund?

Once the refund is initiated, it takes around 3-7 business days to refund the full amount in the original form of payment. Depending on your banking institution, it may take up to 10 business days to process the request.

Questions

If you have any questions concerning our return policy, please

Contact us at: 312-880.9395 or Burchtree.us@gmail.com